Privacy PolicyPrivacy Policy

This Privacy Policy explains how AYLA Tech Solutions (“AYLA”, “we”, “us”) handles personal information in connection with our website, www.aylatech.ae (the “website”), and the enquiries you send us through it.

The website is informational. It has no user accounts, no online payments and no members’ area, and you can read every page without giving us your name or contact details.

This policy applies when you use the website or contact us through it. Please read it together with our Terms of Use.

Information you choose to give us

When you contact us — through the contact form, by email, by phone or on WhatsApp — we receive the details you decide to share. Typically this includes:

• Your name and company name
• Your email address and, if you provide it, your phone number
• The services you are interested in and how you prefer to be contacted
• Your message and anything else you include in it
• If you use the contact form, the language you were browsing in and the address of the page you sent it from

Information collected automatically

The website itself does not use analytics or advertising tools and does not build visitor profiles. Like almost every website, however, the servers that deliver our pages may automatically record standard technical information when your browser requests a page — for example your IP address, browser type and version, the page requested, the referring page, and the date and time of the request.

Information stored on your device

The website saves a few display preferences in your browser — such as your language and whether you chose the light or dark theme — so that it opens the same way next time. This is explained in the next section.

At present, the website does not use analytics, advertising or tracking cookies.

To remember your preferences, the website saves a few small values in your browser’s local storage: your language (English or Arabic), your choice of light or dark theme and, if the website had to simplify its animations to run smoothly on your device, that display setting. These values stay on your device, they are not sent to us and they do not identify you. You can remove them at any time by clearing this website’s data in your browser settings.

If we introduce analytics or other non-essential cookies in the future, we will update this policy first and, where the law requires it, ask for your consent before they are used.

We use personal information only for clear, limited purposes:

• To reply to your enquiry and communicate with you about it
• To prepare information, proposals or consultations you have asked for
• To keep reasonable records of our business correspondence
• To operate the website, keep it secure and fix technical problems
• To comply with our legal and regulatory obligations

We do not use your information for automated decision-making, and we will not add you to a marketing mailing list without your consent.

We handle personal information in accordance with applicable UAE law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the UAE Personal Data Protection Law, or “PDPL”), to the extent that it applies to us.

We use the details you share with us to handle your enquiry on the basis of your consent, which you give by ticking the consent box on our contact form or by choosing to contact us by email, phone or WhatsApp. Where the law allows, we may also process information without consent — for example where it is needed to take steps you have requested before entering into a contract with us, or to meet a legal obligation.

You can withdraw your consent at any time by contacting us. This does not affect the lawfulness of any processing carried out before you withdrew it.

Contact form

Messages sent through our contact form are delivered by Web3Forms, a third-party form-handling service, which forwards them to our mailbox. If the form instead opens your own email app with your message ready to send, nothing is sent until you send it yourself, and the message then reaches us as an ordinary email.

Email

Emails you send us are handled by your email provider and ours.

Phone and WhatsApp

If you call us or message us on WhatsApp, the communication is carried by your telecom provider or by WhatsApp.

Each of these services processes information under its own terms and privacy policy, and we encourage you to review them.

We do not sell or rent personal information. We share it only where necessary:

• With service providers that help us run the website and communicate with you — such as hosting, form-handling and email providers — and only as far as they need it to provide their services
• With professional advisers, such as lawyers or accountants, where reasonably necessary
• With authorities, courts or regulators when the law requires it, or to protect our legal rights

Some of our service providers may store or process information outside the United Arab Emirates. When this happens, we take reasonable steps so that the transfer meets the requirements of applicable UAE law and your information remains appropriately protected.

We keep personal information only for as long as we need it to respond to your enquiry and follow up on it, and afterwards only as part of our business records — for as long as reasonably necessary or as required by law. When we no longer need it, we delete or anonymise it.

Server logs are kept by our hosting provider in line with its own retention practices. Your display preferences stay in your browser until you clear them.

We use reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access, and we limit access to the people who need it to handle your enquiry.

No website, email or messaging service can be guaranteed to be completely secure, so please keep this in mind when deciding what to send us.

Subject to the conditions and exceptions set out in applicable law, including the PDPL, your rights include:

Access

Ask whether we hold personal information about you and request a copy of it.

Correction

Ask us to correct information that is inaccurate or incomplete.

Deletion

Ask us to delete your information when we no longer need it or when you withdraw your consent.

Restriction

Ask us to limit how we use your information in certain circumstances.

Objection

Object to our processing of your information, including for direct marketing.

Withdrawal of consent

Withdraw any consent you have given us, at any time.

To exercise any of these rights, email us at info@aylatech.ae. We may need to confirm your identity before acting on a request, and we will respond within the time required by applicable law. If you are not satisfied with our response, you may also have the right to complain to the competent authority in the United Arab Emirates.

The website is intended for businesses and professionals and is not directed at children. We do not knowingly collect personal information from children. If you believe a child has sent us personal information, please contact us and we will take steps to delete it.

The website links to third-party services, such as WhatsApp, and may link to other websites, such as official government websites. We are not responsible for their content or privacy practices, so please read their privacy policies before sharing personal information with them.

We may update this policy from time to time — for example if we change how the website works or if the law changes. The “Last updated” date at the top of this page shows when it was last revised. If we make significant changes, we will make that clear on this page.

If you have questions about this policy or how we handle personal information, or you would like to exercise your rights, email us at info@aylatech.ae or use our contact page.

AYLA Tech Solutions, United Arab Emirates.